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Application Support Consultant

  • The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.
  • Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
  • Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
  • Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
  • Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
  • Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
  • Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
  • Render functional support to the customer via telephonic, email, Skype and Team Viewer

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