Application Support Consultant
- Ad Placed : 17 Jan 2020 02:38:07
- Remuneration : PER MONTH
- Employment Type : Full Time
- Industry : General Employment
- Region : Eastern Cape / East London
- Company : Abantu Staffing Solutions
Other General Employment
- The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.
- Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
- Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
- Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
- Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
- Render functional support to the customer via telephonic, email, Skype and Team Viewer
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