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SYSPRO BRAND AMBASSADOR. EAST LONDON

SYSPRO BRAND AMBASSADOR. EAST LONDON, R17 500 PM (NO COMMISSION NO SALES) + MEDICAL AID + COMPANY VEHICLE + LAPTOP + R1 000 CELL PHONE ALLOWANCE

  • DIPL / DEGREE in MARKETING/ CUSTOMER CARE
  • 3 YEARS EXP IN CUSTOMER CARE/SALES/BRAND AMBASSADOR ENVIRONMENT
  • EXP IN ORDER CAPTURING SYSTEMS (SYSPRO)
  • EXP IN FMCG / MANUFACTURING ENVIRONMENT AND OR RETAIL
  • Excellent communication and interpersonal skills including patience
  • Analytical skills (Information processing)
  • Excellent written, verbal and presentation skills
  • Excellent organizational and follow-up skills
  • Systems monitoring and record keeping
  • Teamwork and motivation of team members
  • Ability to show resilience and a flexible approach
  • Ability to build effective relationships with customers
  • Competent in problem solving (problem analysis), planning and decision making
  • Conflict management, conflict resolution and change management skills and abilities
  • Computer knowledge (Microsoft Office and outlook packages and Syspro)

Legislative knowledge (Consumer Protection Act)

DUTIES

  • Educate Customers on product ranges (product knowledge training in stores)
  • Provide Customers with marketing (point of sale) items and
  • Answer all incoming customer calls and respond to Customer emails in a professional manner and efficient manner.

Offer a variety of product related solutions to Customers.

  • Ensure that allocated call cycle is being attended to and that all Customers are being visited within the call
  • Utilise inbound call opportunities to generate sales and
  • Develop strong relationships with Customers and demonstrate value adding to their
  • Identify potential customer needs/ opportunities to grow the
  • Conduct follow up calls on a daily basis to Customers who have expressed an interest in
  • Work with and support our Professional Services Group, helping to support Customers and
  • Ensure that all complaints are captured and reported to customer care and
  • Miscellaneous administration
  • Submit weekly sales reports of activities within the market within specified area of
  • Set clear and achievable expectations with clients and achieve
  • Attend all product-training

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