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Master Technician

Job Summary: Answers requests from dealership service department manager and provide them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation staff. Job Functions: Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals. Documents all calls requests with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind. Provides feedback from dealership technicians regarding measure procedures to service departments. Minimum Qualifications: Job Knowledge & Skill: Thorough knowledge of the maintenance and repair of automobiles; well-versed in use of technical service manuals and tools. Good interpersonal and communication skills. Education: High school diploma. Trade Test, and Technician certification. Related experience, college or technical courses, seminars and OE training a plus. Computer Skills: Basic knowledge of Microsoft Office Suite and other PC applications.

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