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Insurance Telesales Team Leader

We currently are looking for Telesales Team Leaders within the long term insurance space.

Responsibilities:

Manage a team of up to 10 – 15 call center agents

Enforce procedures to ensure sales agents only sell products and services that customers want and understand

Regularly monitor calls per sales agent, ensuring compliance to call flows and script guidelines

Track and monitor schedule adherence of sales agents

Ensure that the Quality Assurance team monitors calls per sales agents, per month, ensuring compliance to scripts, policies and guidelines

Regularly coach, mentor and develop sales agents in order to maintain a high level of productivity

Provide the sales agents with access to training and resources for their personal development

Performance management of non-compliant sales agents and taking appropriate action when necessary

Verify that sales agent’s compensation and remuneration discussions with customers promote fairness, honesty and integrity when closing the sale

Ensure ongoing verification of the sales process and call content for sales agents\

Requirements

Matric or Equivalent

Credit and Criminal Clear

Minimum of 2 year telesales team leader experience in Life Insurance e.g. Funeral Insurance and Personal Accident products

Excellent communication skills

PC Literate

Strong knowledge of administration and clerical processes

Must comply with FAIS fit and proper requirements (RE Exam & FAIS credits/ financial qualification)

RE 5 qualification essential

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