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Field Service Technician

An exciting role exists with our client based in the Briardene area for a Field Service Technician, to be responsible for quotes, repairs and services on all equipment internally and externally.

Repairs and Maintenance:

  • Attend to Service-calls and Call-outs on a daily basis.
  • Ensure that all units are accurately Serviced and/or quoted as per the Service and Maintenance report.
  • Ensure that pictures are taken when Servicing and quoting all units.
  • Ensure that all serviced and repaired units are fully operational.
  • Ensure that all serviced or repaired units have a zero percent return rate..
  • Ensure that warranty repairs are done on-site with the spares that are provided inside the vehicle.
  • Receive equipment for repairs/quotes. Assist with loading/offloading of any equipment.
  • Be available as a standby technician on weekends and after hours when neccesary – as allocated.
  • Ensure that allocated tools and equipment are in a good condition.
  • Other duties as assigned.

ADMIN DUTIES:

  • Responsible for booking machines into the Workshop.
  • Responsible for doing quotations/services on all machines.
  • Complete Service Reports and Service book quotes.
  • Ensure all quotes are correct.
  • Responsible for doing vehicle stock-takes.
  • Ensure bakkie stock levels are 100% accurate.
  • Completing of all paperwork relating to service department systems.
  • Complete annual stock takes.
  • Other duties as assigned.

CUSTOMER SERVICE:

  • Promote ethical service to all customers visiting Stores and at the customer’s premises.
  • Assist customers telephonically.
  • Assist with loading and off-loading of machines.
  • Friendly and prompt customer service at point of maintenance, repair, delivery or collection.

VEHICLES:

  • Maintain responsible driving and obey all the rules of the road.
  • Ensure that vehicle is clean and tidy.
  • Report any incidence promtly to the Branch Manager.
  • Fully and accurately complete daily log sheets.

SELF DEVELOPMENT:

  • Keep updated on repair skills on all units.
  • Maintain ethical standards in all work activities.
  • Motivated to learn new skills.
  • Extensive travelling to areas in and around KZN :
    • Ispingo, Seadoone, Amanzimtoti, Scottsburgh, Port Shepstone, Shelly Beach, Margate, Bizana, Kokstad, Matatiele, Harding, Umzimkulu, Ixopo, PMB, Mooi River, Escourt, Bergville, Ladysmith, Dundee, Newcastle, Volksrust, Paulpietersburg, Vryheid, Piet Retief, Pongola, Mkuze, Kosi Bay.

Matric.

Electrical/Electronic qualification would be an advantage.

Computer skills: Word, Outlook, Excel and PowerPoint.

At least 6 Months experience in an electrical/electronic field.

Customer Service experience.

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