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Front Office/Internal Sales Assistant

Our client based in Pinetown in recruiting for a Front Office/Internal Sales person, the purpose of this position is to man the front office and to represent the employer in customer queries inclusive of any walk-in, in-bound calls and internet / email-based sales enquiries as an internal sales assistant.

  • Man the front desk and all activities as related to front office interactions in a professional, timely and efficient manner.
  • Ensure that all walk-in, telephonic or email-based customer queries are resolved timeously and efficiently
  • Prepare pro-forma invoices and quotations and send to the customer timeously;
  • Create sales orders accurately and efficiently to ensure smooth running of the sales process;
  • Dispatch sales orders, ensuring that goods are not released without correct proof of payment;
  • Liaise with the warehouse as to backorders, always keeping the customer informed;
  • Make outbound lead generation calls to prospective and existing customers;
  • Collect and analyse the data as to why the customer is not accepting a quotation;
  • Follow-up and collect outstanding monies;
  • Maintain customer files in an orderly manner and ensure that it can be easily accessed by any other member of staff; and
  • Any other duties and responsibilities as may be directed from time to time
  • Matric 
  • Proficient in English and one other recognised language
  • Working knowledge of MS Excel and Word (minimum Intermediate);
  • Valid (Code 8) Driver’s license;
  • Experience in navigating and utilising an ERP system (eg. SAP, SAGE)

90% Strong admin background with good telephone and face to face etiquette (Basically a very well spoken individual with admin background) 

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