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Quotations Administrator

A vacancy has arisen at our clients offices in Durban for a Quotations Administrator
DUTIES:
Receive all incoming correspondence regarding customer and prospective customer quotes and collate then capture all required information
Provide an excellent standard of customer service and reliable information to customers to generate new and repeat orders.
Work closely and effectively with the Quotes/Deals Supervisor to get the required information to produce quotes and effectively secure orders.
Accurately record quote information
When required contact customers to follow up on quotes provided, including relevant questioning and recording of reasons why the quote was not successful.
Develop and maintain customer relationships
Provide support to the Quotes/Deals Supervisor in adding agreed deals and terms to customer accounts and record information relating to this fully to keep accurate records.
Provide assistance to the Customer Services Team when required, taking customer orders and answering queries and other appropriate tasks to ensure customers receive a consistent level of excellent service.
CRITERIA:
Matric
Proven ability to build and maintain rapport with customers
Competent PC skills - including Microsoft Office packages such as Excel, Word and Outlook (sufficient knowledge of Excel)
Understanding of how to handle customers and provide an excellent customer service.
Proven ability to build and maintain rapport with customers.
General competence with numbers.
Good problem solving and analytical skills.
Ability to use all media (telephone, print, email, internet) to provide information and correspondence to customers.
Excellent telephone manner with first class communication skills.
PACKAGE:
R plus benefits
Please send applications to :
If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database and we will connect with you with any other suitable roles or positions

 

 

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