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Continuous Improvement Manager

Purpose To guide and direct the process of addressing business challenges through clear articulation of business problems and opportunities, leading the design of practical business solutions and the implementation thereof. The Continuous Improvement Manager leads a team of Cell Leaders and a Business Intelligence Analysts working across a single estate but implementing multiple initiatives at any one time. Note! This role is only for candidates who have operated lean six sigma in the Contact Center environment. You will be required to showcase evidence of at least ten initiatives that you have put in place to indicate CI. This is not an Engineering CI role but a Management CI role. Responsibilities Identify and Prioritize Current business challenges Ensure the effective development of Process Improvement initiatives. Guide and Direct the Implementation of improvement initiatives Coordinate the Lean Six Sigma deployment in the Estate. Experience, Knowledge and Qualifications A degree in business / Process Engineering Lean Six Sigma Black Belt (CCI/Externally) Accredited 3-4 years’ experience operating in a lean six sigma role in a large BPO space. 3 years’ experience implementing and anchoring effective change management initiatives in a large organisation. Experience operating as a consultant or in a consulting model within an established organisation. Minnie.Gumede@cci-sa.co.za

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