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Customer Relations Management Software Administrator

Job Description Full and complete management of Customer Relations Management Software Rep Allocations to client Maintenance/clean-up of data on CRM by ensuring that client information is not duplicated Provide CRM technical support. Conduct CRM training with new users Monitor sales rep activity. Loading of new equipment on CRM Produce the following detailed reports: Weekly activity data reports Monthly data reports Maintenance reports. Manage leads (allocation to reps and regular follow ups thereafter) Handle all Client settlements/ Cancellation queries Verify and distribute client information Understand and interpret client contracts Loading of contracts. Assisting sales reps with paperwork/settlements/ any queries Requirements and Skills. Minimum Grade 12. Must have data base administration experience Must contracts administration experience Must be proficient in excel. Computer Literate - Microsoft Office Suite Excellent time management skills and be able to work independently without supervision Good organizational and planning skills Accuracy & Attention to detail. Must be a team player. Janeske.King@daisy-wc.co.za

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