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Call Centre Agent

Our client in the Insurance and Financial industry is looking for a Call Centre Agent/ Advisor to contribute towards the organizational growth by applying the most effective selling techniques. Key responsibilities Telephonic interaction with product providers, administration staff & clients. Concise e-mail communication to current client base, potential clients and administration staff. Formal report interpretation and reporting to Call Centre Team Leader/Line Manager. Advising potential clients (telephonically and or electronically) on all products as per product base and per FAIS requirements. Administration process of completing necessary documentation with potential clients. Follow-up on outstanding information & documentation on all applications for all product suppliers. Follow-up on all feedback received. Assisting in all queries received. All after sale service to clients. Office hours as contracted or as required by the company. Submitting documents for processing. o All product benefit confirmation. Maintain records as per office/FAIS requirement General Sales and Referral Duties. Requirements Sales tactics/principles FSB structure and FAIS Act Computer skills (MS Office, Excel & Outlook) RE 5 Matric Business Training. Continuous professional development prescribed by the FSCA Sales experience. Understanding of Financial Industry.

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