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Team Leader Client Care Personal Lines

You will be responsible for the supervision of a team of Service Consultants. This will include the day-to-day operations of the department, to oversee activities and to ensure that underwriting requests are resolved in accordance with the company underwriting guidelines and procedures. Job Specifications: Supervise a team of Service Consultants Identify the training and development needs of staff Motivate staff and promote positive team dynamics Responsible to manage the attendance and attendance register of the team. In conjunction with the Underwriting Manager, responsible to monitor team performance. Coordinate daily utilisation, ensure SLA’s are maintained and manage outstanding JIRA’s Monthly reporting, analysis of data and improve reporting function. Ensuring that deadlines are met and high TCF principles are maintained Follow through of financial processes (Refunds) Attract, motivate, coach and develop team members in building a high-performance culture. Qualifications & Experience: Full NQF Level 4 Short Term Insurance qualification or minimum credits are required by FAIS regulations Successfully completed the RE Examination Level 1 (Representatives) A minimum of five (5) years ? working experience within the insurance industry, specifically within a client care or underwriting environment. A minimum of three (3) years’ personal lines experience. Email

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