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Commerical Internal Sales

Quote in accordance with standards, policies and procedures • Support BDC’s in acquiring and retaining profitable business • Attend to administration and written communication • Ensure that all documentation is processed accurately & correctly • Ensure documentation, including SASRIA is issued, checked and authorized prior to dispatch • Ensure queries are resolved as per company standards • Ensure retentions are calculated • Ensure timeous and accurate management of mail count • Request, monitor survey and survey requirements as per laid down procedures • Correct unprofitable policies • Ensure Quotes are not overexposed • Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards. • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved. • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. • Align own behaviour with the organization culture and values. • Share and transfer product, process and systems knowledge to colleagues. • Collaborate and work with the Underwriting team to ensure required service levels are delivered. • Ensure adherence to organizational.

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