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Team Leader: Claims

You will supervise a team of Claims Consultants, which will include the day-to-day operations of the team and also to oversee that all claims activities are resolved in accordance with the relevant service level agreement as well as the established guidelines and procedures.The ideal candidate for the role will be a client focused, quality orientated and deadline driven individual capable of adapting to a complex and fast paced environment. The person will be extremely resilient and have a high stress tolerance.Qualifications & Experience:Full NQF Level 4 Short-Term Insurance Qualification or suitable alternative as recognised by the FSBRegulatory Exam Level 1 (Representatives RE5)Minimum 5 years’ Claims experience (personal and commercial lines) in the short-term insurance industry, Previous supervisory experience will serve as an advantage.Skills/Competencies:Excellent communication skills (verbal and written)Highly deadline driven, quality orientated and resilient.Strong planning and organising skills.Strong supervisory skills.Strong negotiation and problem solving skills.Client focused with strong interpersonal and negotiation skills.Policy, product and systems knowledge.Ability to adapt and respond to a complex, fast paced and pressurized environment.

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