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Campaign Manager

Must Haves: • Minimum 8 years of work experience in BPO • A proven track record in sales • Experience in the Short-Term Insurance industry • FAIS Compliant . • RE5 Qualification • Full Qualification in Short Term Insurance advantageous Your Role: • Manage, Lead, motivate and develop Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure targets are achieved . • Meet and exceed campaign objectives and targets • Ensure that SLAs, Business Rules and Quality standards are adhered to across all campaigns • Documented 121s with your management team • Ensure suitable structures are in place to sustain the day-to-day functioning of the campaigns • Completion of daily, weekly and monthly reporting, provide insight and act where needed to ensure targets are achieved. • Develop, implement and review effective staff welfare and engagement processes that motivate your staff across all levels . • Drive reward and recognition activities for your respective campaigns • Assist with the implementation of projects which impact the contact centre . • Engage with HR and Recruitment to ensure recruitment talent selection adequate and aligned with campaign requirements . recruitment@surgo.co.za

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