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Client Service Consultant - Investment

The responsibilities will include, but not be limited in anyway to:- • Ensuring an excellent quality of service is given to clients at all times. • Online accounts verification and activation • Build and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise. • To provide support to the correspondence and walk-in-centre teams as and when required • Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondence. Qualifications and experience which are Non Neg. • Relevant business degree or studying towards NOT NEG • Matric/Grade 12. • 6 months contact centre experience/client services experience. • Excellent verbal and written communication skills (good voice and good diction) • Be multilingual • ITC/CRIM Clear • Computer Literate. The importance of this role is that the candidate should possess all of the following skills. • Self Control, Initiative, Analytical Thinking, Professionalism, Administration Skills • Friendly and diplomatic nature with a passion for people. • Maturity to speak confidently with intermediaries and clients. • Have an aptitude to learn different products • Posses the highest standards of personal integrity and the ability to maintain confidentiality • Cope with shifting priorities.

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