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Customer Service Host

Duties include, but not limited to: Portuguese Speaking . • Responding to customer queries by telephone, email and online chats in Portuguese Language • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment • Processing pertinent information into relevant databases . • Customer relationship building management • Problem solving tasks during shift . • Handling and taking full responsibility for customer related queries • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, • Performing extra tasks given by managers / shift supervisors as required This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. Essential Criteria: • Portuguese as home/first language ess • Fluent in English; able to communicate effectively (read, write and speak fluently) • Be available for 24/7 shift rotations • Completed high school qualification • 2 years work experience post qualification Desirable Criteria: • Be in a possession of a degree or a diploma Person Specifications: • Adaptability / Flexibility • Team Orientation • Interpersonal Skills • Effectiveness Delivery • Planning Organizing • Problem Solving • Time Management • Customer Focus • Customer Orientation

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