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Customer Service Host

Specification Duties will include, but not limited to: • Respond to customer queries by telephone, email and online chats in Czech Language . Czech Speaking. • Process and take ownership of all incoming and outgoing contacts in a multimedia environment • Process pertinent information into relevant databases . • Customer relationship building management • Problem solving tasks during shift. • Handle and take full responsibility for customer related queries . • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. • Perform extra tasks given by managers / shift supervisors as required. Requirements (Non- negotiable): • Czech as home/first language essential • Fluent in English; able to communicate effectively (read, write and speak fluently) • Be available for 24/7 shift rotations . Advantageous Requirements: • Possess a Degree or Diploma. Personal Competencies: • Be a self-starter, self-motivated goal orientated • Be able to work independently yet be a team player . • Be an analytical thinker with problem. Job Reference #: 201516

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