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Customer Service Host

Description This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business. We are an international company with offices in London, Cape Town and Malta. Our Cape Town office offers many perks such as a free meal daily, free access to our gym, awesome coffee from our onsite coffee bar and Friday bar. We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. Job Details: Duties will include, but not limited to: • Responding to customer queries by telephone, email and online chats in Hindi language. • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment • Processing pertinent information into relevant databases . • Customer relationship building management • Problem solving tasks during shift • Handling and taking full responsibility for customer related queries. • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. • Performing extra tasks given by managers / shift supervisors as required . Salary: R18 500.00. recruitment@surgo.co.za

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