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Customer Service Host

Our client is one of the most employee centric clients on our continent. They are a multi-billion $ organization, with clients across the globe, & a leader in their field. They provide an unparalleled opportunity for learning, growth & promotion. Our client is looking for Hindi Customer Service Hosts to join their rapidly expanding teams. If you're willing to put in the hours & go the extra mile, we promise our client will go above & beyond for you. Duties: • Responding to customer queries by telephone, email & online chats in Hindi. • Processing & taking ownership of incoming & outgoing contacts in a multimedia environment • Processing pertinent information into relevant databases. • Client relationship building & management • Problem solving tasks during shift • Handling & taking full responsibility for client related queries. • Make outgoing calls & execute outbound campaigns to identified customers. • Performing extra tasks given by managers/supervisors as required. Criteria: • Hindi must be your home/1st language (non-negotiable) • Be fluent in English; able to communicate effectively (read, write & speak fluently) • Be available for 24/7 shift rotations • Completed high school qualification. • 2 years’ work experience post qualification.

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