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Consultant - Claims Handler

Key Skills, Qualifications and Attributes Required: • Claims assessment experience . • Fluent in both French/German and English • Matric . • Strong verbal/written communication skills • High problem solving skills . • High levels of resilience • Attention to detail, accurate keyboard and data entry skills. • Professional approach • Results orientated, ability to work to targets • Ability to handle complex issues. • Ability to be flexible and display strong adaptability skills. • Ability to work under pressure. • Time/Self management skills with ability to multi-task, organize and prioritize. • Strong Computer literacy and PC skills . Key Accountability: • Handle and overcome objections in a professional yet effective manner . • Adhering to targets • Have full knowledge of all products in relation to the business. • Have full knowledge of all systems • Develop strong internal relationships with internal external clients. • Handle both internal and external email correspondence to and from clients in line with quality standards. • Adhering to client rules and regulations regarding service standards and expectations. • Handle all emails in line with client standards • Work within UK Data Protection Act Guidelines. Job Reference #: 201634 /

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