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Customer Service Host

Specification Duties will include, but not limited to: • Respond to customer queries by telephone, email and online chats in Russian Language . • Process and take ownership of all incoming and outgoing contacts in a multimedia environment • Process pertinent information into relevant databases . • Customer relationship building management • Problem solving tasks during shift . • Handle and take full responsibility for customer related queries . • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. Requirements (Non- negotiable): • Russian as home/first language essential • Fluent in English; able to communicate effectively (read, write and speak fluently) • Be available for 24/7 shift rotations. Advantageous Requirements: • Possess a Degree or Diploma . Personal Competencies: • Be a self-starter, self-motivated goal orientated • Be able to work independently yet be a team player. • Be an analytical thinker with probl... recruitment@surgo.co.za

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