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Call/Contact Centre Agent

We are recruiting for Call/ Contact Centre Agents
The role will involve:
• Handling a wide range of calls from members of the public, in a sensitive and tactful manner
• Asking questions to ensure that maximum information is gained from every call
• Forwarding information to relevant team leaders to be actioned
• Handling confidential information
• Processing information from website
Required Skills :
Grade 12
Previous 3 plus years experience of dealing with people on the telephonically
Articulate, confident telephone manner and a highly customer centric manner
Ability to process information whilst retaining confidentiality
PC literate with fast, accurate data capture skills/ ability
If you feel that you have the skills and experience required in this advertisement to be a Call/Contact Centre Agent, please submit your CV including an outline of your experience to 086 536 5063

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