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Service Agents

An established company in the Northern Suburbs is looking for fluent German speaking Call Center Agents to offer excellent service to its clients from all over the world. EMPLOYMENT TYPE: Permanent Role BASIC SALARY: R11 000 – R17 000. START DATE: 2019 DUTIES: Taking inbound calls in a professional manner Handling and overcoming objections in a professional and effective manner. Adhering to targets. Making outbound calls to an international customer base; Executing effective sales techniques Handling both internal and external email correspondence to and from clients in line with quality standards. Working towards resolution time periods Quality standards and targets. APPLICANTS MUST HAVE: A National Senior Certificate. A clear criminal and credit record If foreign, MUST have a valid work permit Dealing with clients telephonically – above average telephonic communication skills. Ability and willingness to work weekends and shifts as and when required. Proven exposure to flexibility and easily adaptable to pressurized environments and change Proven customer service orientation and problem solving ability in previous roles/career Must have applied foreign language in a corporate environment Ability to multi task Familiarity with call centre culture/environment (Advantageous) Exposure to travel, either work related or extensive personal travel (Advantageous)

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