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Call Centre Learner

The Call Centre Learnership – Wholesale and Retail Operations, NQF level 2 will cover 6 specific areas in the training material: Dealing with Customer Accounts. Input Data received onto appropriate computer packages within a contact centre / handle help desk query. Define the core concepts of the WR environment Sell products to customers in a Wholesale/Retail outlet. English language fundamentals Maths fundamentals. Minimum Requirements; Grade 10 Certificate. Confirmation of Diagnosis of Disability done by a Medical Practitioner (This must be attached to your Assessment tests will be carried out in the interview process – basic level reading, writing, numeracy and problem solving – applicants will be required to achieve at least 70% to pass. Applicants must be able to work shifts and week-ends and should have access to reliable transport (rotational shifts will apply) Further requirements/skills: Basic PC skills Problem solving skills. Ability to focus and concentrate. Excellent Customer Relations and people skills Excellent communication and writing skills. Ability to independently in a fast-paced environment Accuracy and attention to detail. Proactive, self-motivated and flexible . Undertakings: Criminal Credit Check. Basic Skills assessment test. Additional Info: 0 to 2 years Salary: RNegotiable. Job Reference #: 2508869267

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