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PRO991992966 Program Manager - IT Privacy & Security

Main Purpose of the Job
The management of a program by aligning multiple components through structured oversight and governance to enable appropriate planning, control, delivery, transition, and benefits sustainment across the components within the program so as to achieve the program’s intended strategic benefits.

Role Outcomes:
• Program definition
• Program road map
• Program charter
• Program management plan including:
- Benefits realisation plan
- Stakeholder engagement plan
- Program governance plan
- Communication management plan
- Financial management plan
- Procurement management plan
- Quality management plan
- Resource management plan
- Risk management plan
- Schedule management plan
- Scope management plan
• Program infrastructure development including:
- Program organization and core team assignments
- Program management activity definition
- Integration with the program management office
- Program management information systems
• Program benefits delivery:
- Component initiation
- Component planning and authorization
- Component oversight and integration
- Benefits delivery management
- Change requests
- Component transition to operations
• Program close
- Transition of resources, responsibilities, knowledge, and lessons learned to another sustaining entity
- Program sign off and closure

Role Responsibilities
• Leading and coordinating common program activities, such as financing and procurement across all program components, work, or phases.
• Resolving resource constraints and/or conflicts that affect multiple components within the program.
• Communicating and reporting to stakeholders in a manner that reflects all activities within the program.
• Responding proactively to risks spanning multiple components of the program.
• Aligning program efforts with organizational/strategic direction that impacts and affects individual components, groups of components or program goals and objectives.
• Resolving scope, cost, schedule, quality, and risk impacts within a shared governance structure;
• Tailoring program management activities, processes, and interfaces to effectively address cultural, socioeconomic, political, and environmental differences in programs.
• Enabling appropriate planning, control, delivery, transition, and benefits sustainment across the components within the program to achieve the program’s intended strategic benefits.

Role KPI’s
• Percentage of planned benefits that were realised or transitioned to a sustaining entity to be realised during the program.
• Percentage of components following company processes, standards and practices.
• Percentage of components meeting stakeholder requirements as planned and as updated using change requests.
• Percentage of components delivered on time and on budget as planned and updated using the change control process.
• Percentage of components that met their objectives and that were successfully transitioned to a sustaining entity.

Role Characteristics
• Strong communication skills to interact effectively with various stakeholders, team members, sponsors, customers, vendors, senior management, and other program stakeholders.
• Be able to identify stakeholders, understand their needs and expectations, develop a stakeholder engagement plan to support stakeholders, help align their expectations, and improve overall acceptance of program objectives.
• Be able to lead the program management team in establishing program direction, identifying interdependencies, communicating program requirements, tracking progress, making decisions, identifying and mitigating risks and resolving conflicts and issues.
• Be able to employ strategic visioning and planning to align program goals and benefits with the long-term goals of the organization.
• Ensure the alignment of the individual component plans with the program goals and benefits.

Significance of Job in the Organisation
• Ensure that program benefits are delivered so as to achieve the program’s intended strategic benefits.

Tasks and Activities
• Manage Program(s)
• Able to manage up to 2 Programs at a time.
• Define the program by creating a program roadmap, program charter, program plan and developing the required infrastructure to support the program.
• Monitor and control the program to ensure benefits delivery by initiating, planning and authorization, oversight and integration of components within the program and implementing change requests where required.
• Conduct benefits delivery management against the benefits realization plan.
• Closing of program components by ensuring their transition to operations.
• Closing of the program by obtaining sign off and transitioning resources, responsibilities, knowledge, and lessons learned to another sustaining entity.

Job Requirements
1. Job Required Knowledge
• Management of projects and programs within a large corporate environment.
• Has detailed practical knowledge of project and program management methodologies, tools and techniques with in depth knowledge of at least one methodology.
• PMI standards so preference will be given to these candidates.
• Good knowledge of the Retail business environment.
• Program subject area knowledge.

2. System/Technology Environment
• ICT background particularly in ICT infrastructure projects and programs or development projects and programs.

3. Experience
• 5-10 Years in Project or Program Management.
• Preference given to proven ability to apply PMI standards to Program Management.
• Must have experience in the following areas: Data Privacy and Security, Information Security, PCI Compliance.
• Must have played a Senior Project Manager or Programme Manager role in implementations related to the above (not restricted to retail)

4. Formal Qualifications (If applicable)
• 3Yr Diploma in Information Systems, BCom Information Systems, BSc (Computer Science or Information Systems) or suitable equivalent.
• PMI accreditation – PgMP highly beneficial and PMP beneficial.
• Professional qualification Level 6 or equivalent knowledge and skills.

5. Functional Competencies
Level - Proficient
Program management methodologies
• Principles, methods, processes, techniques and tools for the effective management of programs from definition through to closure and transition. E.g.: PMI – Standard for Program Management.

Program strategic alignment
• The ability to identify opportunities and benefits to achieve the organization’s strategic objectives through program implementation

Program benefits realisation management
• Defining, creating, maximizing, delivering, and sustaining the benefits provided by the program

Program stakeholder engagement
• Capturing and understanding stakeholder needs, desires, and expectations and analyzing the impact of the program on stakeholders, gaining and maintaining stakeholder support, managing stakeholder communications, and mitigating/channelling stakeholder resistance.

Program governance management
• Establishing processes and procedures for maintaining program management oversight and decision-making support for applicable policies and practices throughout the course of the program.

Program communication management
• Facilitating timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of program information.

Program financial management
• Identifying the program’s financial sources and resources, integrating the budgets of the program components, developing the overall budget for the program, and controlling costs throughout the duration of both the components and the program.

Program procurement management
• The ability to procure products and services to assist in the delivery of program benefits.

Program quality management
• Obtaining and implementing the activities of the performing organization that determine program quality policies, objectives, and responsibilities so that the program will be successful.

Program resource management
• Ensuring that all required resources (people, equipment, material, etc.) are made available to the components to enable them to deliver benefits for the program.

Program risk management
• Determining and tracking program-level risks identified in the program risk register and identifying new risks that emerge during the execution of the program.

Program schedule management
• Determining the order and timing of the components needed to produce the program benefits, estimating the amount of time required to accomplish each one, identifying significant milestones during the performance of the program, and documenting the outcome.

Program scope management
• Determining and aligning the program scope with the program’s goals and objectives and work decomposition into deliverable component products designed to deliver the associated benefits.

Change Management
• The planning for and management of change within the program in order to meet the program objectives.

Level - Expert

Project Management Methodologies and processes
• Principles, methods, processes, techniques and tools for the effective management of projects from initiation through to implementation. E.g.: PMBoK.

6. Professional Competencies

Level - Proficient

Change Management
• The management of the process of implementing major changes in IT, business processes, organisational structures, and job assignments to reduce the risks and costs of change, and to optimise its benefits, focussing on the issues of managing the Resistance and discomfort experienced by people in an organisation when new processes or technology are introduced.

Business Proposal
• Methods and techniques for preparing and presenting business cases, invitations to tender and statements of requirements both orally and in writing.

Coaching and Mentoring
• Coaching: The process of assisting individuals to set goals then supports the execution of the goals through establishing strategy and providing feedback, insight and guidance to enable the individual to reach their fullest potential. Mentoring: The process in which an experienced colleague is assigned to an inexperienced individual and assists in a training and development or general support role.

Customer Service Techniques
• Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of products and services.

Working in Teams
• Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of products and services.


Level - Expert in
Influence
• Gain support from and convince others to advance the objectives of the organisation.

Team Leadership
• Lead and support a team to achieve results.

Client Focus
• Identify and respond to current and future client needs; providing service excellence to internal and external clients.

Business Environment
• The business environment relating to own sphere of work (own organization and/or closely associated organisations, such as customers, suppliers, partners), in particular those aspects of the business that the specialism is to support (i.e. localised organisational awareness from a technical perspective).

Life Skills Competencies
Deciding and Initiating Action
• Make decisions and solve problems involving varied levels of complexity, ambiguity and risk
• Identify and deal with issues proactively and persistently; seizing opportunities that arise.

Persuading and Influencing
• Gain support from and convince others to advance the objectives of the program.

Delivering Results and Meeting Stakeholder Expectations
• Focus personal efforts on achieving results consistent with the program’s objectives.

Relating and Networking
• Prevent, manage and/or resolve conflicts.

Leading and Supervising
• Coaching: The process of assisting individuals to set goals then supports the execution of the goals through establishing strategy and providing feedback, insight and guidance to enable the individual to reach their fullest potential.
• Mentoring: The process in which an experienced colleague is assigned to an inexperienced individual and assists in a training and development or general support role.
• Provide direction to the leaders and managers of the components within the program.

Presenting and Communicating Information
• Listening to others and communicating in an effective manner that fosters open communication.
• Be able to speak in front of large groups.
• Be able to communicate the mission, objectives and progress of the program.

Personal Time Management
• Scheduling and organisation of his / her time to effectively determine how much time is required to complete multiple direct and indirect tasks, and when such tasks are required.

Integrity
• Adherence to moral and ethical principles; soundness of moral character; honesty and fairness in handling the diverse requirements of the program team and program stakeholders.

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.

 

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