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Customer Service Manager: Technical Support

Reference: CPT001461-MS-2 My client based in the Northern Suburbs is looking to employ a skilled Customer Service Manager. In this position, you will lead a growing team of 30 service consultants in solving technical customer queries. You will play an integral part in establishing a world-class service experience that delights our customers to the extent that they highly recommend and promote their service. Duties & Responsibilities You will be expected to bring a tenacious, hands-on response to the dynamic influences shaping and differentiating the customer service experience in a global market. Responsibilities: Recruit, develop and retain the right skills to ensure optimal daily service delivery. Mentor consultants on the application of sound service principles and ensure consistent execution according to quality standards. Optimise process workflows within established standards in collaboration with the service teams. Skills: Critical and discerning of quality and standards compliance and committed to continuous improvement. Exceptional recruiter. Have a high work ethic. Engage teams effectively in identifying impediments, solving them, and driving solutions. Able to mentor this approach effectively to high-performing individuals. Please send your CV to melanie@personastaff.co.za ONLY shortlisted candidates will be contacted

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