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Retail Unit Trust

Key Areas of Responsibility:- The processing of all daily client transactions/instructions received via workflow. Performing validations on incoming client instructions and ensuring that this is done accurately and timeously within the given deadlines. Ensuring that all FICA requirements are complied with (where relevant). Confirming receipt of instructions with clients. Ensuring all incoming work is captured within required turnaround times and before relevant cut-offs. Attending to queries from clients timeously and diligently. The correction of all errors in an accurate and timeous manner. To manage pending cases as well as client follow ups. To ensure timeous processing of daily workflow so as to meet/exceed client expectations and SLA's. Providing clients with superior levels of service. Maintaining records of all interactions with clients on Siebel. Ad hoc duties may be required from time to time. Processing of Finswitch and the sales report on a daily basis. Processing of all Transfer instructions end to end. Investigate and resolve queries relating to unit transfer mismatch. Assisting Investments Admin with queries. Qualification and Competencies:- Relevant business / commerce degree Exceptional attention to detail Exceptional quality of work. Accuracy Ability to function well under pressure. Customer focus. Perm, CTC Salary 240-300K negotiable.

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