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1st Line Engineer

DUTIES: Deliver high-quality remote support on a range of technical incidents and problems across the client base. Respond appropriately to, and effectively resolve, customer incidents, queries or complaints. Troubleshoot, install, maintain and support a wide range of SME IT systems. Have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes. Work on cases remotely via phone, email and Internet. Hardware, software, desktop, network and infrastructure support. REQUIREMENTS: At least 1-year experience providing IT Support in a commercial environment. Experience supporting Microsoft software including: Office, Exchange, Active Directory, Server etc. Excellent communication and interpersonal skills. Advantageous - Formal IT qualification, ideally MCSE / MCITP or multiple MCPs. ATTRIBUTES: Process-focussed. Excellent technical ability in one or more key virtual team areas. Very good technical understanding of current leading technologies, suppliers and industry terminology. Able to prioritise under pressure and work to deadlines. Excellent decision making, judgement, planning and organisation skills.

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