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Application Support Specialist

Reference: PE008422-Siya-1 Our client in Cape Town`s northern suburbs is looking for an Application Support Specialist with the following skills and experience: Position Purpose: To investigate, analyze, resolve and advise on support issues in a business application support environment. Experience & Qualifications: Grade12/Matric/Equivalent. 3 Years tertiary qualification or a relevant IT qualification. Minimum 2 years support analyst or senior application support experience. Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc. Problem solving exposure at application and business transaction level using application log files and SQL database queries. Commitment to performing routine as well as investigation/analysis work tasks. Ability to solve medium complexity problems. Responsibilities: Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes. Addressing advanced customer business and technical queries. Assist with providing and implementing temporary workarounds. Review and improve operational requirements relating to the business processes. Coordinate and manage maintenance requests between the Business and IT. Ensure that request, are timeously resolved.

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