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Cloud Engineer

Role Purpose: The primary responsibility of the TS Principal Implementation Engineer is responsible for installation, configuration and fault management in highly complex environments within a technology domain. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. Certification, both in vendor, technology and product is elevated to a specialized level and activities continue to progress towards an expert level. Responsibilities: Ensure client satisfaction TS Principal Implementation Engineers work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism. They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties. Compile and maintain project administration The individual demonstrates excellent project management and administration ability. They write reports and proposals and project documentation. TS Principal Implementation Engineers assist with the documentation of standard operating procedures relating to installations and fixes. Package & Remuneration R Market related - Market related Monthly plus Medical Aid, Pension Fund. Email CV to info@recru-it.co.za

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