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Analyst (Support)

  • Ad Placed : 01 Nov 2019 12:23:58
  • Remuneration : PER MONTH
  • Employment Type : Full Time
  • Employment Level : Professional
  • Industry :
  • IT/Computer
  • Region : Western Cape / Cape Town
  • Company : Exceed Human Resource Consultants

SKILLS: Methodical approach to work Attention to detail. Logical approach to solving problems. Proficient with MSSQL . Excellent written and verbal skills in English Fanatical about service delivery. High levels of energy and drive. Ability to monitor work flows. Technical Qualification in Information Systems/or at least 1 years’ work experience in related IT or payments industry. The ability to work according to set processes Understanding of Incident management Dedicated worker. Understanding of Postilion systems and the payments environment would be beneficial. GUIDELINES OF EXPECTATIONS: Handling of day-to-day incidents and requests for information / transaction queries. Implementations of software and patches Management of open incidents after hours, and working effectively to resolve these incidents Assist with problem solving and information gathering (traces/ log files etc) Technical support of our environment. Early identification of issues through monitoring Basic monitoring and quality assurance checking After hours, remote support on rotation. Documentation and contributing to the Knowledge base. Team work. MINIMUM REQUIREMENTS: Matric. IT qualification (certificate/diploma or degree) advantageous. Postilion Realtime or similar Switching experience Experience in an IT field with monitoring and incident management experience would be an advantage. Strong MS SQL skills will be advantageous.

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