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Basic Salary : R200 000,00 Per annum / R16 666,67 per month
Your Role as CSSR :

• Provide real-time assistance and support to passengers travelling with a consortium of airlines in a prestigious European Airport
• Above market-related Basic Salary
• Work on renowned airline applications and various social media channels in German and English
• Daily interaction with international passengers
• Fully paid product and systems training provided in Cape Town, South Africa and Germany
• Home based and Office based opportunities available
• Available to start on the 1st March 2020
• 4 Month Probation period applies

Working hours:
1. Full time contract (45 Hours per week)
• Operational hours (Monday-Sunday) between 05h00 – 23h00; Daylight savings hours 06h00 – 00h00
• Rotational shifts 05h00 – 14h00 or 14h30 – 22h00 per day. Shifts will change in accordance with daylight savings time.
• 9.5 hours daily shifts at home OR at Our client offices including breaks
• Shift preferences may be considered.

• Grade 12/ Matric or equivalent secondary school qualification or higher
• Only South African citizens/ Perm resident holders
• Availability to attend training in Cape Town 
• Must have a valid passport and able to travel to Germany for 1 week of client specific training
• High level fluency in German & English languages
• High leave of Computer literacy
• Social media savvy on various platforms and applications
• Stable unlimited internet connection if applying for a home-based role
• Excellent problem-solving skills
• Experience in providing real-time feedback to customers preferable
• Call centre or relevant customer service experience will be advantageous
• Ability to work independently with strong discipline

Training details:
1. Full time provided as follows (compulsory):
• 6 weeks in-house training at Client offices in Cape Town during office hours
• 1 week training in Germany (all expenses paid) in April 2020

Salary details:

  • Basic Salary : R200 000,00 Per annum / R16 666,67 per month
  • Performance bonus: R 20 000,00 per annum (become eligible to earn R 10 000,00 every 6 monthly

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