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Intermediate Business Analyst II - Store Service Departments

To ensure that efficient and cost effective business solutions and processes are in place to address business needs/requirements. The role facilitates effective and competitive business processes by eliciting, analysing, validating and documenting business organisational and/or operational requirements. The role acts as a bridge between the business unit, organisational stakeholders and the solution team.

Qualifications Essential:
• 3 years Degree/Diploma in Information Systems, Technology or Analysis / if no degree/diploma, experience should be double the years of the qualification in a BA role OR (refer to additional info per domain)
• 1 year Diploma in Business Analysis (National Certificate) FTI

Experience Essential:
• 3-5 years Business analysis experience within a Business analysis role
• 2 years Retail industry experience
• 3-5 years working on Store service departments, deli, butchery and related processes

Knowledge - Desirable:
• ERP experience (Related to Business Domain)
• SAP Experience

Knowledge - Essential:
• Formal training in business analysis and design methodologies
• Experience in participating in projects
• Solid track record in successful delivery in the BA environment
• Commercial and business understanding of the broader retail industry will be advantageous
• Business Acumen

Knowledge - Desirable:
• Experience in a global business environment is preferred

Skills - Essential:
• Presentation and Workshop facilitation skills
• Estimation and planning of business analysis effort for projects
• Business Modelling tools – preferably ARIS
• Business analysis and elicitation techniques
• Process re-engineering and improvement
• Verbal and written communication skills (business writing)
• Customer first behaviour
• Continuous improvement
• Innovative
• In-depth understanding of Customer Service methodologies and best practises
• Excellent understanding of telephony and CRM technologies
• Excellent understanding of social environments
• Can identify opportunities and guide business on best practises

Job objectives:
Information Seeking and Analysis - 20%
• Analyse and understand the current business environment and strategies
• Understand the current trends and developments in the retail industry

Requirement elicitation:
• Work with user departments in the identification and documentation of user requirements.
• Assess and document the business implication of user requirements to the business process involved
• Propose and document process improvements where appropriate
• Assess risks, costs and potential benefits of alternative business process designs
• Define business rules and guide the implementation of these rules in the development of the various application

Leadership, Facilitation and Influencing - 10%
• Gaining knowledge within specific area and sharing of that knowledge across the team. This includes interviews, presentations and workshop facilitations with both business & IT
• Works closely with Systems Analysts, Project Manager to design and implement solutions
• Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
• Confidently engage the most appropriate business representatives to obtain input and agreement on alternatives (related to best practise in the industry) that are presented
• Plan, arrange and control meetings, workshops and relations with the user during the investigations, design and development of business processes and solutions
• Gain support from others and/or convince others to advance objectives of the organisation

Building and Maintaining Relationships and Communication Line 20%
• To build and maintain a trust relationship with business users – by delivering what was promised and providing solid knowledge and support
• Foster a partnership between business stakeholders and the solution team
• Accurately communicating the business requirements to IT to ensure that business needs are effectively and efficiently addressed. Keep Business User informed of any changes (also accommodate changes in requirements as they are progressively elaborated)
• Oversee solution assessment and validation
• Identify cultural, business and organisational constraints effecting options for change

To train business users:
• Render support and facilitate sessions for end-users, including training where applicable

To continuously support the business environment:
• Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, current trends and developments in the technology field

Theoretical knowledge and application - 40%
• Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organisation (including feasibility and business benefits)
• Provide input into the scope of solution and ensure understanding of scope by business user
• Apply appropriate techniques to elicit and analyse business problems and translate them into business requirements
• Review technical solutions and business processes against business requirement specification
• Assist in the identification of data conversion and reporting requirements
• Facilitate and co-ordinate User Acceptance Testing
• Produce specification documents for business requirements and processes using appropriate tools
• Understand, document and escalate project risks
• Liaise with other project areas to co-ordinate interdependencies and resolve issues

Time Management - 10%
• To delivery required tasks and documentation on time, and within agreed timelines
• Strong commitment to project objectives and delivering high quality work
• Take responsibility for the timelines within the project plan, of the business analysis effort related to a project
• Plan and organise own work and deliver on promises
• Focus personal efforts on achieving results aligned to organisation objectives

Competencies - Essential:
Leading and Deciding:
• Deciding and Initiating Action

Supporting and Co-operating:
• Working with People
• Adhering to Principles and Values

Interacting and Presenting:
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information

Analysing and Interpreting:
• Writing and Reporting
• Applying Expertise and Technology
• Analysing

Creating & Conceptualising:
• Learning and Researching
• Creating and Innovating

Organising & Executing:
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures

Adapting & Coping:
• Adapting and Responding to Change
• Coping with Pressures and Setbacks

The Business Analyst needs to be able to:
• To deliver quality decision support solutions in Business Intelligence environment effectively and on time.
• To act as an intermediary between the technical people within the SAP BW team and the business community within the company.

This resource must be able to:
• Work closely with system analysts and project manager to design and implement decision support solutions.
• Analyse the available data in the data warehouse to determine how best to utilise it in the proposed solution.
• Identify and document data requirements from source systems if the data is not currently available in the data warehouse.
• Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design.
• Create prototype solutions to assist business users with defining requirements.
• Engage with business representatives to obtain review and agreement on solutions that are presented for reporting and BI.

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.


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