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Service Manager

Application for this vacancy must please include complete CV and References to 086 662 7817

Our client has a position for Service Manager

DUTIES AND RESPONSIBILITIES

Manage and oversee the operation of the Service Centre
Facilitate and implement changes to improve and develop services.
Improve cost efficiency and productivity within the Service Centre from a managerial stand point.
Responsible for job allocation and job flow in the service centre including job scheduling.
Respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate and customer satisfaction is achieved.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Investigate customer complaints and concerns arising from product failures and suggest appropriate solutions.
Discuss with management team to identify appropriate course of action.
Promote a safe working environment.
Maintain and build good relationships with customers.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Promote a Health and Safety culture within the business.
Ensure adequate maintenance of tools, equipment and other materials in the Service Centre.
Provide guidance and positive leadership to the Service Centre team.
Ensure quality work from all consultants
At least 5 to 7 years’ strategic managerial experience in similar environments
Financial acumen, analytical and strategic management skills
Strong interpersonal skills
Ability to work with people at various levels
Strong commitment to quality in all aspects of service delivery
Good interpersonal, negotiation, customer relations and resources management skills
Customer service, quality and productivity focused
Computer literate
Excellent problem solving and communication skills
Team player and able to take control of a situation
Solutions focused -Ability to identify problems and implement solution
Attention to detail
Deadline driven and be able to work towards established deadlines
Approachable, professional and assertive
REMUNERATION :
R 40000 as well as benefits and bonus

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