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Helpdesk Support Technician

Desired Experience & Qualification Role summary: The eLearning Support Technician plays a key role in building relationships with clients. The eLearning Support. The technician will assist the client with all their needs from basic support queries to manipulating Moodle themes by changing CSS or HTML. Responsibilities: Moodle Administration Administration of Moodle user databases and site disk usage. Administration of Moodle eLearning platforms and reporting of problems. Administration of new Moodle courses. Compile Moodle eLearning system reports. Keep all business records stored in the correct location and file structure. Schedule and notify Customers of Moodle Bug fixes and Security upgrades. Schedule and notify Customers of Server downtime or upgrades. Moodle Technical support. Provide first- and second-line Moodle technical and user support via phone and ticketing system. Document processes, system configuration and lessons learnt from fault resolution. Professionally respond to phone and email queries from customers in a timeous manner. Effectively and eloquently answer customer enquiries and resolves problems. Should be able to read debug code and provide support based on findings or assign to the technical manager for complicated support.

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