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IT Administrator

Requirements/Qualifications/Skills: • Matric qualification. • Relevant IT qualification A+ N+ MCSA/E Windows Server. • Excellent communication skills and telephone etiquette. • A passion for IT and technology • Good problems solving skills. • Experience with Microsoft operating systems (Windows XP/Vista/7/8/10 Server OS) • Experience with Microsoft Office Applications • Own vehicle & Valid driver’s license • Experience with Sophos Firewalls. • Experience with MikroTik Routers and firewalls • Experience with 3CX PBX telephone systems. Main Responsibilities: • Problem investigation • Remote Management • Problem diagnosis. • Solution implementation • Documentation of actions and findings • Communication with customer throughout process. • Escalation of problem where appropriate • Proactive support – on-going maintenance and monitoring of systems Documentation • Ongoing documentation and updating of records regarding supported networks.

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