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Digital Sales Call Centre Manager

  • Ad Placed : 01 Nov 2019 11:29:52
  • Remuneration : PER MONTH
  • Employment Type : Full Time
  • Industry :
  • Sales/Marketing
    Call Centre
  • Region : Africa
  • Company : DGL HR PTY Ltd

Duties & Responsibilities MINIMUM REQUIREMENTS. Matric High School Diploma or equivalent. More education or experience in a related field may be preferred. Code 08 driver’s license. Proven track record with contactable references EE African applicants only. KNOWLEDGE & SKILLS REQUIRED. Strong numerical and analytical skill. Change management experience will be an advantage. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Strong coaching and leadership skills, ability to motivate employees. Proficiency with necessary technology, including computers, software applications, phone systems, etc. Polite, professional phone voice JOB RESPONSIBILITIES: Determine Digital Sales Channel operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis. Hiring, training, coaching, and leading Digital Sales Channel call center staff members. Assisting Executive team in identifying trends and establishing Digital Sales Channel goals. Ensuring staff members are achieving desired service levels and taking corrective action, as needed. Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

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