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IT Engineer

  • Ad Placed : 21 May 2018 03:00:40 Affiliate ad
  • Remuneration : PER MONTH
  • Employment Type : Full Time
  • Industry :
  • Professions
    Other Professions
  • Region : South Africa
  • Company : The Recruitment Specialist TRS

IT Engineer

Cape  Town


Salary to be discussed during the interview


Reporting directly to the IT Manager, the successful incumbent will be responsible to provide effective leadership within the department, overseeing 3 technicians; working closely with hotel management for the efficient maintenance, enhancement and management of all hotel based IT systems in accordance with the hotel’s policies and Procedures within a pressurized environment.

Qualifications &

Technical criteria:


  • § IT tertiary qualification (degree or diploma )
  • § MCSE (preferred) / MCTIP (Or equivalent)
  • § CCNA or Min 3 years switching experience
  • § ITIL Foundation
  • § Oracle Knowledge
  • § SQL Queries (advantageous)
  • § N+


Required Experience


  • § At least 5 years in the IT field and 3 years’ experience at a senior technical level within a hospitality environment
  • § Experienced in supporting hotel IT infrastructure (preferred)
  • § Full Microsoft and Microsoft Server literacy
  • § Administrative skills on Opera PMS
  • § Must have working knowledge of NEC PABX for 1st line support
  • § HP switches, VLANS, TCP/IP and Routing
  • § Thorough understanding of Wireless networking using Ruckus
  • § Simphony POS knowledge and administrative skills


  • § Professional Disposition and strong leadership abilities
  • § People orientated and results driven
  • § Strong focus on driving revenue and a good financial acumen
  • § Effective business partnering with stakeholders, management and associates
  • § Competence to build and effectively manage interpersonal relationships at all levels
  • § Professional communication and email etiquette,
  • § Strong and effective planning and organizing skills to ensure operational efficiencies
  • § Confidence in decision making and conflict resolution abilities
  • § Ability to work within a pressurized environment
  • § Ability to use Initiative and be proactive and self-driven
  • § Strong and effective planning and organizing skills to ensure operational efficiencies
  • § Confidence in decision making and conflict resolution abilities
  • § Ability to work without supervision and within a team
  • § Attention to detail pertaining to area of responsibility
  • § Maintain a neat, clean and well-groomed appearance as per company standards


Ensure that the highest standards of services in the IT departments are maintained and developed at all times.

  • § Effectively co-ordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLA’s
  • § Monitor suppliers in accordance with the agreed SLA’s
  • § Provide support and guidance to all departments to ensure efficiency throughout the hotel
  • § Assist in the control of IT related operational expenditure, and budget management
  • § Responsible for the administration related to staff rostering,
  • § Ensure that the day to day tasks are actioned and delegated accordingly
  • § In collaboration with The IT Manager manage subordinate staff (Technicians) performance and appraisals.
  • § Responsible for all aspects of the Hotel network, including hardware, software and outsourced support.
  • § Ensure that all Marriott information security and audit standards are adhered to.
  • § Assists in disaster recovery and business continuity as it relates to technology.
  • § 2nd level problem solving , research solutions for underlying problems
  • § System documentation in accordance with Change Management Policies
  • § Capacity and Availability Planning and reporting
  • § PCI DSS & POPI Compliancy implementation, monitoring and reporting





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