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CRM Supervisor

  • Ad Placed : 20 Oct 2017 01:30:13 Affiliate ad
  • Remuneration : R 8000 - PER MONTH
  • Employment Type : Part Time
  • Industry :
  • Management
    General Management
  • Region : Gauteng
  • Company : The Effectiveness Company

Our client in the Telecommunications industry is looking for a CRM supervisor to work as a link between branch managers and the head office, based in Gauteng. CRM Supervisor Gauteng Qualification Matric essential Sales and marketing or Business Management Preferable Responsibilities Contract Deliverables/ balanced scorecard: Responsible for driving, measuring and implementing corrective actions associated with client contract deliverables Ensure that all gaps identified by internal auditor during audits, by managers, and back office. Responsible for managing, maintaining and delivering of a minimum of 2% defect rate across the account. Customer service: Ensure consistent excellence in customer service delivery to the branch manager and the client. Recognizing skills and knowledge gaps and facilitating training and upskilling through trainer coaches. Act upon and escalate customer related issues to close. Establish trends and CA with NPS scores. Joint identification of new opportunities, providing a feedback link to Head Office. Sales: Meet daily targets by product line. Escalating concerns to resolution. All targets to be met by product line daily. Implement requirements as obtained during respective meetings and by statistical evidence and manage to predictable outcomes. Red Flags: Identify and escalate and all issues that prevent you or staff from doing their job. Take ownership and ensure follow-up to resolution and close Special Requirements Car less than 7 years old Business insurance with the car hire option Clear criminal and ITC record From a retail background

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